Find answers to the most frequently asked questions about our products, shipping and orders.
這裡整理了有關產品、配送及訂單的常見問題，希望能幫助您快速找到所需資訊。
🚚 Delivery
配送需要多久時間？
How long does shipping take?
訂單通常會在 1–2 個工作天內處理。西馬配送一般需 2–5 個工作天，東馬配送時間可能稍長。
如遇團購、促銷活動或訂單量較高期間，訂單處理時間可能稍有延長，感謝您的耐心等候與理解 ♡
Orders are usually processed within 1–2 working days. Delivery typically takes 2–5 working days within Peninsular Malaysia. Delivery to East Malaysia may take slightly longer.
During group buys, promotional periods or high-volume periods, order processing may take slightly longer. Thank you for your patience and understanding ♡
提供全馬來西亞配送嗎？
Do you ship nationwide in Malaysia?
有的！我們提供全馬來西亞配送，包括西馬、沙巴及砂拉越。
Yes! We deliver nationwide, including Peninsular Malaysia, Sabah and Sarawak.
🍓 Our Products
什麼是凍乾食品？
What is freeze-dried food?
凍乾是一種利用低溫冷凍及真空技術去除水分的保存方式，有助於保留食材原有的風味、口感及營養，同時無需添加人工防腐劑。
Freeze-drying is a process that removes moisture while helping preserve the food’s natural taste, texture and nutrients, without the need for artificial preservatives.
Lovebite Crisp 零食適合小朋友嗎？
Are Lovebite Crisp snacks suitable for children?
Lovebite Crisp 採用真實水果、蔬菜及優格製成，不添加人工色素、防腐劑及人工香料，適合大人與小朋友享用。年紀較小的孩子建議在成人陪同下食用。
Lovebite Crisp snacks are made from real fruits, vegetables and yogurt without artificial colours, preservatives or artificial flavours. They can be enjoyed by both children and adults. For younger children, we recommend adult supervision while eating.
產品擁有 Halal 清真認證嗎？
Are the products Halal certified?
有的，Lovebite Crisp 產品通過 American Halal Foundation (AHF) 清真認證。American Halal Foundation 為 JAKIM 認可的海外清真認證機構，讓穆斯林消費者能更安心選購。
Yes. Lovebite Crisp products are certified by the American Halal Foundation (AHF). The American Halal Foundation is a JAKIM-recognised foreign halal certification body, providing added confidence for Muslim consumers.
產品含有人工色素、防腐劑或人工香料嗎？
Do the snacks contain artificial colours, preservatives or artificial flavours?
沒有。Lovebite Crisp 不添加人工色素、防腐劑及人工香料。
No. Lovebite Crisp snacks are made without artificial colours, preservatives or artificial flavours.
產品適合素食者嗎？
Are the products suitable for vegetarians?
大部分水果及蔬菜系列適合素食者食用；優格系列含有乳製品。如有特殊飲食需求，歡迎下單前聯絡我們確認。
Most of our fruit and vegetable snacks are suitable for vegetarians. Yogurt products contain dairy. If you have specific dietary requirements, please contact us before placing your order.
🥣 Storage
產品應該如何保存？
How should I store the products?
請存放於陰涼乾燥處，避免陽光直射。開封後請盡快密封包裝，或放入密封容器，以保持酥脆口感。
Store the products in a cool and dry place away from direct sunlight. Once opened, reseal the pouch tightly or keep it in an airtight container to maintain its crisp texture.
🛍️ Orders
Bundle 可以自行選擇口味嗎？
Can I choose my own flavours for bundles?
可以！我們的 Mix & Match Bundle 可讓您根據所選組合，自由搭配喜歡的口味。
Yes! Our Mix & Match Bundles allow you to choose your favourite flavours based on the bundle selected.
接受哪些付款方式？
What payment methods do you accept?
我們接受結帳頁面所提供的付款方式，包括主要的線上付款選項。
We accept the payment methods available at checkout, including major online payment options.
可以寄送給親友當禮物嗎？
Can I send this as a gift?
當然可以！Lovebite Crisp 是送給家人、朋友或同事的一份貼心禮物。
如果您希望將訂單作為禮物寄送，只需在結帳時留下備註，或於下單後聯絡我們，我們會盡力協助，讓這份禮物更加特別。
Absolutely! Lovebite Crisp snacks make a thoughtful gift for family and friends.
If you’d like to send your order as a gift, simply leave us a note at checkout or contact us after placing your order. We’ll do our best to help make it special.
💬 Contact Us
如何聯絡 Crispora？
How can I contact Crispora?
如果您有任何疑問，歡迎透過 WhatsApp、Instagram 或電子郵件聯絡我們，我們很樂意為您提供協助。
If you have any questions, feel free to contact us via WhatsApp, Instagram or email. We’ll be happy to assist you.
Still have questions? We’re always happy to help. Feel free to reach out to us anytime. 🤍
還有其他問題嗎？我們很樂意為您提供協助，歡迎隨時與我們聯絡。🤍